“I found the course very informative but also very personal. Petra set the two days up in such a way to make us all feel at ease from the off. We all had the opportunity to learn how to assist in an effective way with the open and interactive classes Petra provided. I would highly recommend this to anybody wanting to provide a Mental health first aider for their organisation.”
— Bradley Burnett, Lester Controls
“I attended the Mental First Aid course with the hope of getting a better understanding of those around me and myself, to be better placed to identify and help if I could. The course was eye opening to say the least, tears were shed and laughter had, but without doubt we all learnt a lot. Petra is probably the best trainer I have had on any course and I would have no hesitation in recommending her if ever asked.”
— Karen Weatherall, Dewhurst
“I recently attended the Mental Health First Aid course, organised by the Lift Industry Mental Health Charter, and presented by Petrain Services. The course was taught over a period of 2 days, and each day was challenging, eye-opening and equally wonderful. The knowledge that we gained throughout the course is invaluable, especially as we were able to relate a lot of the subjects to our own personal experiences. As you can imagine, the topics discussed in this mental health first aid course were substantial and at times very overwhelming, however our amazing instructor Petra Northwood was able to portray these sensitive subjects in a considerate, sympathetic, and non-judgemental fashion. I could not think of a better person to educate us on these delicate topics, and to lead us in such meaningful discussions and debates. It is safe to say that my mindset and outlook on mental health illnesses has shifted and expanded for the better, and I now feel confident that I can assist and support people who may be suffering from a mental health illness. I highly recommended this course to anyone thinking of deepening their knowledge on mental health illnesses, and I strongly recommend Petrain Services for all training and educational courses. ”
— Georgia Shepherd, Target Lifts Ltd
“Over the course of two days, Petra exhibited an exceptional level of expertise, making the entire experience both interesting and incredibly personable. From the outset, Petra’s genuine passion for mental health advocacy shone through. Her approach was not only professional but also deeply empathetic, creating a safe and open space for all participants to share their thoughts and experiences. Petra made the training sessions engaging and relatable. Petra’s insights and practical tips were not only informative but also left a lasting impact, equipping us with the tools to navigate mental health challenges with greater confidence. Thank you, Petra, for your unwavering commitment to promoting mental well-being and for making this learning experience truly unforgettable.”
— Lucy Martin, Midland Lift Services
“My team shared with me how amazing the course was for them and much better than the previous one they did 3 years ago. They really liked the human element you personally brought to the content. I wanted to say how brave I think you are, firstly to share your personal challenges with relative strangers and more so to even embark on this career knowing you will find it painful; I personally would have ruled it out if faced with your circumstance, the sheer fact that you did not was an inspiration to me. Despite finding it hard to see you hurting. I want to say: Wow, what a woman you are!”
— Tracy
“To me, it was amazing with Petra! Energy is amazing, she involved everyone and helped us to learn.”
— Sehar
“I attended the 2 day First Aid for Mental Health course with Petra at Digital Advanced Controls. Running late for the first day due to an accident on my journey ironically meant my anxiety was high. I didn’t really know what to expect as this kind of training isn’t well publicised or spoken about within most workplaces and so all you have are your own experiences with mental health as a starting point. Immediately on entering the training room, I was greeted by a warm and welcoming person. I could see everyone else looking a bit nervous also but thankfully the first activity was well planned by Petra to introduce everybody to each other. It was at this point I realised that these other people also only had their own experiences to talk about and thanks to the environment created by Petra we all shared some deep conversations and thoughts. The next two days went really quickly with some excellent course material provided that really conjured up various emotions and interesting conversations giving a better understanding of mental health and how we can help others when they need it most. We left with various tools and materials to guide us in the future. I would strongly recommend that every company puts their staff on this course with Petrain services just like they would a traditional first aid course. Thanks to Petra and the Lift industry mental health charter for organising and delivering this.”
— Daniel Witherford, Deltron Lifts
“Great experience and opened my mind up to mental health and great teaching techniques from Petra would highly recommend”
— I.Evans
“Great course, no question was too much. Detail relevant to what needs we have. Petra was real, honest and engaging thank you”
— Michelle Kopf
“I am so pleased that I attended the course to help me understand more about the issues around Mental Health, having gone through my own experiences in the past it has helped me to feel at ease more and to realise that unfortunately there is a very high number of people that go through this and that I shouldn’t feel different or ashamed and should talk about it more. I’ve actually just returned from Spain to see my parents who didn’t really know the extent of how I had been recently and they were very understanding but cross I hadn’t spoken to them more about it. You really made me feel at ease from the minute you spoke to us, so friendly and easy going and although obviously some of the content was hard hitting and upsetting you made it fun in places and we all had a bit of banter between us. What a great group of people also, everyone felt so comfortable talking about themselves or experiences through friends or family. You yourself, I thought how brave and confident you were telling us about your personal life experiences within your family so that we could fully understand. I really do feel that I am reading people a little differently now and If I feel they are upset I feel confident to just offer a chat and a cuppa. I saw a Facebook post a while back where a man became very aggressive with someone for really no reason at all, (a lady had accidentally bumped into him or something) most people were trying to get involved shouting at this man thinking he was just a horrible person because he was shouting at the lady, but it soon came to light that he was going through something and just really needed someone to put his arm around him and it really made me emotional. It’s so true when you say we have absolutely no idea what is going on in someone’s life, we must stop and think firstly why is that person reacting that way, is there a reason does he/she just simply need some help.”
— Claire Matthews, Robert Gerrard
“We have had a great experience topped up with an excellent result following the class. Good value service, helpful and supportive.”
— Kranthi Kumar Bhimali
“Petra is an excellent presenter and trainer. Thank you so much and I feel blessed to have learnt these things from your expertise.”
— Sangit
“Completed first aid one day training with Petra today. This course was engaging throughout and therefore memorable. I have completed a few first aid courses before. The information provided on this course felt like it stuck more because of the teaching method. Welcoming and friendly, Petra created a class environment which was inclusive and easy to grasp from the beginning until the end. Thank you”
— Georgie Ashmore
“This is one of the best first aid courses I have had! Really great coaching style from Petra”
— Jimmykumar
“Petra was great, felt very warm and welcomed. Learnt lots with a great environment. Would happily do more in-depth courses!”
— Dominic, Essex
“This course was great. Stirred emotions but a complete eye opener. Petra’s delivery was exceptional, so warm and welcoming and really engaging. She had us all involved with great group discussions. Would completely recommend both her as a trainer, and the course for anyone interested. Thanks so much!”
— Jessica McDonnell
“Petra Northwood was very kind and polite. Good to have Petra as first aid trainer. She explained everything very nice and clear, very easy to understand.”
— Kamal Srikanthan
“Petra is a great trainer! She’s amazing and you’ll have fun while learning things and gain some good knowledge on the same hand. She makes sure you have got everything right.”
— Mohana Priya
“Petrain Services always without fail delivers a first-class training session for our learners. Our learners are quick to point out how much detail and knowledge she brings to her sessions and come away with a fresh layer of confidence. Petra has the rare gift on being able to deliver knowledge and know how, while keeping sessions super engaging. We would highly recommend Petrain Services as Petra genuinely makes us feel like the customer by going above and beyond to accommodate any requests we have.”
— Warren Miller, Kefco Sales Limited
“Petra’s knowledge and level of professionalism is outstanding. I took part in the FAA Level 3 Award in Supervising First Aid for Mental Health (RQF) in September and her complete openness, raw honesty and personal links to the industry enabled us as participants to fully engage and share our experiences on some very difficult topics. The course design and delivery was exceptional and I learned so much more than anticipated. She really was fantastic to work with. Completely recommend.”
— Jessica McDonnell, J & L Elevator Components
“Amazing course. Time went fast, means it was interactive and fun. Great teacher too.”
— Ollie Bangert
“Mental health course was brilliantly done over 2 days by Petra..👏👏👏”
— Jason M
“We were trained on fire safety and first aid and Petra’s training was very engaging and insightful. The hours flew by and the team is now able to identify and recommend improvements. This can only mean that the training was successful.”
— Firdaws K
“Loved it! Genuinely thought I was in for such a boring and quiet day but at 9am Petra was so engaging and happy, the energy rubbed off on us all. We all started engaging and laughing and I genuinely found the course highly enjoyable as well as informative. Thankyou so much!”
— Shaneil Gilchrist
“Petra is knowledgeable, friendly and delivers what could be seen as dry subjects in an engaging and insightful way. we will definitely be using Petra for training again in the future.”
— Greg Milne
“The course Petra delivers is amazing, using your own knowledge on first aid to then develop further. Very engaging and also accommodating to your personal circumstances and needs. A delightful human with great knowledge and confidence to deliver a course I hope to portray in the same manner should I ever have to use my first aid skills.”
— Jade McGilloway
“Made very easy to understand and relatable to my own workplace. I have attended a couple of previous first aid courses and this was by far the simplest and I walked away learning more!”
— Adam Davis
“Brilliant trainer! Done a couple of training sessions with her and they were superb 😊. Highly recommend Petrain Services 👍”
— Behzad Aziz
“Did a first aid course with her, very attentive, complete and informative. Been there for 6 hours and went so quick, amazing !”
